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Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts within organization. Skilled project manager, with proven ability to lead and motivate teams to maximize productivity. Technology savvy self-starter, adept at moving into new environments and interjecting from existing experience to quickly adapt to new technologies fluently. Possess first rate communications and collaboration skills to lead and work in concert with diverse groups effectively. Highlights: | · Information Technology | · Project Management | · Operations Management | | · Technical Analysis | · Network Engineering | · System Integration | | · Migrations/Upgrades | · Web development | · IT Strategy Development |
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Experience:
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Professional Experience 2000-present PhysicianWebLink Durham, NC IS Administrator § Manage operations and support of Network, NAS, Virtual Servers, and Windows Infrastructure.§ Daily maintenance of the enterprise backup system.§ Maintain and administer data on the company’s intranet website§ Maintain documentation of all software used, including maintaining all software updates, and a complete list of all technical support numbers and contacts for all software used.§ Maintain all software that resides on workstations and production servers. This requires a working knowledge of how applications are related, their basic function and how updates are installed.§ Act as technical liaison with external software and systems support people.§ Excellent written and oral communication skills and well versed in technical documentation. Possess outstanding interpersonal skills.§ Responsible for developing and maintaining a disaster recovery plan, cross training and overseeing the offsite storage of backup media.§ Keep current with any new technology that could have an impact on productivity.§ Identify and manage the testing of new technology (hardware and software solutions).§ Maintain policies and procedures for company use of technology.§ Coordinate and/or provide employee training/support regarding production applications and network/utility programs currently used (individual and group) Insightful with excellent analytical skills and attention to detail.§ Participates in the responsibility/recommendations of the IT budget including IT expenditures, data processing and data communications expenses.§ Directly reporting to the Executive Vice President in planning and updating status of current/future projects and tasks related to IT support and management.§ Distributing and processing communication pieces; maintaining required documentation and records for telecommunications systems and securities.§ Participating on project teams and custom task forces as related to company technologies§ Tracking and reporting on team’s customer service performance.§ Developing/maintaining positive relationships with internal/external staff.§ Work at supporting for Windows Server and Desktop environments in implementing new technologies.
1989-2000 Duke University Durham, NC LAN Administrator § Installation of software, hardware, and networks for University, departmental users; set up of new computer workstations. § Resolution of hardware and network problems of end users. This is achieved by assessing individual problems in their environment and correcting the problem so that end user stress is minimized. Coordinate the patient/staff scheduling system profiles to ensure all schedules and related data processing techniques are purposeful. This is accomplished by acting as liaison to the medical center’s Private Diagnostic Clinic and the faculty/physicians and staff assistants with complete accuracy for scheduling needs and report formats. § Provided Firewatch/On-call rotation (24x7) as a LAN Team member. This involves responding quickly to all computer problems and knowing when to call for help with problems throughout all of University facilities (on-site and off-site). § Acted with an institutional LAN support team in implementing user resources on a large portion of DUMC network. Implementing workstation technologies and automating installation and distribution of applications. (Approximately 40+ Servers and 2500+ Netware, WinNT, Notes environment users). Implementation, stabilization and standardizing of hardware equipment and software, including protocols and procedures throughout DUAP facilities. § Updating and training of faculty, staff, and students regarding scheduling systems and up to date software applications and new technology. § Standardized Email system for all of faculty members and staff. Successfully implemented up to date technology of hardware to keep abreast with the latest software innovations and standardization made by Duke Hospitals and PDC (Private Diagnostics Clinics). For example, Conversion from Windows 3.1 to Windows 95 Operating system. Migration to Year 2000 specifications – hardware & software.
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Education:
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1983 LeMoyne College Syracuse, NY 1984 Bryant & Stratton Business Institute Syracuse, NY § Majored in Computer Science Minored in Computer Programming
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Skills:
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Certifications: Acquired MCSE, MCP+I, MCP Certifications, Cisco Certification (CCNA) knowledgebase and hands-on experience Operating Systems: Windows 9X –Vista, Server 2000 – 2003, MS Exchange 5.5 Hardware: Cisco Routers, SonicWall VPN/SSL, IP Switches,Hubs, NAS, ZIX, FTP, PBX, Wireless, ACD Servers, Virtual Servers ESX, HP/Compaq Servers, SQL Database, Workstations, Laptops, Software: Windows OS, MS Office Suites, Exchange 5.5, Avaya/Toshiba Phones System Management, Verex Security Management, Virtual Server ESX Management, Symantec Enterprise AntiVirus, Remote Access- VNC/RDP, Active Directory, MS FrontPage, Visio, MS Project, Norton Ghost Imaging Software. Training: United States Marine Corps (1983 – 1989) - Telecommunications [ MOS 2542 – Military training ] Extracurricular: Public Speaking (Theocratic Ministry School 0f Jehovah’s Witnesses) Basic Spanish American Sign-Language (basic)
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References:
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| Susan A. Doan, MBADirector of Client ServicesProventys, Inc2200 West Main Street, Suite 520Durham, NC 27705www.proventys.comsusan.doan@proventys.comoffice - 919-321-2783 mobile - 919-539-4026
Janet Chen, CPA, MBA, CFPDirector, FinancePhysician WebLinkJCMonaghen@pwlink.comJChen@pwlink.com(Office)919-419-2687 (Fax) 919-490-8340
Dot Carden, Admin Asst to Dr. Peter Jacobi (Medical Director)Todd L. Turnbill (Finance Mgr)Bill Schiff (Executive Director) PrimaHealth IPA LLC3710 University Dr, Ste 300Durham, NC 27707Ph: 919-419-2602 FAX: 919-490-8344Email: dcarden@primahealthipa.com carde016@mc.duke.edu Phyllis HaymerPhysician WebLink of North CarolinaPhysician Directed Patient FocusedProviding Management Services for PRIMAHEATH,IPABusiness Operations phaymer@pwlink.com(919)419-2606 |
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